Refund and Returns Policy
Return & Refund Policy
At Locarso, we want you to be completely happy with your purchase. Here's how our return and refund policy works.
We understand that sometimes a purchase may not be quite right. Our goal is to make the return and refund process as simple, clear, and straightforward as possible.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
If 30 days have passed since delivery, we're unable to offer a refund or exchange.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging, with all tags attached
- Accompanied by proof of purchase (order number or receipt)
How to Start a Return
To start a return, email us at info@locarso.com with your order number and the reason for your return.
We'll confirm your return and provide instructions on where to send your item.
Return Shipping
Return shipping costs are the customer's responsibility, unless the item arrived faulty or we sent the wrong item.
If your item arrived faulty or we sent you the wrong item, Locarso will cover the return shipping cost.
Refunds
Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved.
Approved refunds are issued to your original payment method within 30 days.
Exchanges
Need a different size or style instead? Email us at info@locarso.com and we'll help arrange an exchange, subject to stock availability.
Your Legal Rights
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 30 days of receiving your goods without giving a reason.